The Art of Dealing with People (Timed & Monitored)
- Course Number: B1018T
- Credits: 1 hours
- Instructor: Ellen Huang, PE
- Price: $10
Course Outline
This practical course distills timeless people-skills into actionable habits that elevate morale, strengthen trust, and spark collaboration. Drawing on principles of ego awareness, genuine recognition, positive influence, effective first impressions, clear communication, empathetic listening, low-pressure persuasion, specific praise, and private, constructive critique, you’ll learn how to create environments where others thrive—and performance follows. Ideal for managers, educators, team leads, and client-facing professionals seeking repeatable tools to unlock human potential.
At the end of this course, there will be a multiple-choice, open-book quiz, which is designed to enhance your understanding of the course material.
Learning Objectives
At the conclusion of this course, the student will:
- Be able to apply empathetic listening to understand needs;
- Be able to tailor communication to different ego and style cues;
- Be able to motivate others with specific recognition and positive reinforcement;
- Be able to deliver constructive feedback privately and persuasively.