Bringing out the Best in Everyone (Audio Course) (Timed & Monitored)
- Course Number: B1019T
- Credits: 1 hours
- Instructor: Ellen Huang, PE
- Price: $10
Course Outline
“Bringing Out the Best in Everyone” equips engineers, managers, and teams to handle the 10 most difficult behavior patterns and turn conflict into cooperation. Drawing on the four core intents (get it done/right/along/appreciated), you’ll learn practical tools—blending, redirecting, listening to understand, and speaking to be understood—plus targeted strategies for Tanks, Snipers, Know-It-Alls, Whiners, and more, with actionable steps to build trust, reduce friction, and improve results.
At the end of this course, there will be a multiple-choice, open-book quiz, which is designed to enhance your understanding of the course material.
Learning Objectives
At the conclusion of this course, the student will:
- Be able to identify common difficult behavior patterns quickly;
- Be able to map behaviors to core intents and likely triggers;
- Be able to apply targeted response strategies to de-escalate conflict;
- Be able to use clear, empathetic communication to drive cooperation.