Effective Communication in the Workplace (Timed & Monitored)
- Course Number: B1248T
- Credits: 2 hours
- Instructor: Hong Chen
- Price: $20
Course Outline
This course aims to help individuals and organizations improve their communication skills and prevent communication breakdowns in the workplace. Students will learn the key concepts of effective communication, understand the causes and effects of poor communication, and realize the importance of ongoing communication skills development. The course will cover topics such as active listening, clear and concise messaging, and the role of nonverbal communication in building trust and rapport. The course will also provide insights into how organizations can address and prevent communication breakdowns, making it an invaluable resource for professionals in all industries. Whether you're looking to improve your personal communication skills or want to help your organization improve its communication culture, this course is for you.
At the end of this course, there will be a multiple-choice, open-book quiz, which is designed to enhance your understanding of the course material.
Learning Objectives
At the conclusion of this course, the student will:
- Understand of the different types of communication and their importance in the workplace.
- Know how to communicate effectively in a variety of situations, including verbal and non-verbal communication, written communication, and cross-cultural communication.
- Learn how to manage communication in a digital age, including the use of technology such as email, video conferencing, and social media.
- Develop confidence in their communication skills and enable them to communicate effectively in their personal and professional lives.