Troubleshooting and Problem-Solving Techniques
- Course Number: G1033
- Credits: 2 hours
- Instructor: Ellen Huang, PE
- Price: $20
Course Outline
In today's fast-paced and complex world, the ability to effectively troubleshoot and solve problems is a highly valued skill. This course is designed to equip you with the knowledge and skills needed to tackle problems effectively and efficiently. It provides a comprehensive overview of the troubleshooting and problem-solving process, from noticing a problem and defining it to testing and validating solutions. The course covers a range of methodologies and tools for root cause analysis, including the "5 Whys" method, Fault Tree Analysis (FTA), and Cause Mapping. It also emphasizes the importance of clear communication in problem definition and the role of data collection in understanding and solving problems. Through real-world examples and case studies, you'll see these principles and techniques in action, and gain a deeper understanding of how they can be applied in various contexts. Whether you're an engineer dealing with a technical issue, a manager facing an operational challenge, or a professional navigating a complex project, the principles of troubleshooting and problem-solving can help you find effective solutions and achieve better outcomes.
At the end of this course, there will be a multiple-choice, open-book quiz designed to enhance your understanding of the course material.
Learning Objectives
At the conclusion of this course, the student will:
- Be able to identify and define problems in various engineering contexts;
- Be able to apply root cause analysis and other problem-solving methodologies effectively;
- Be able to validate and test potential solutions for effectiveness and efficiency; and
- Be able to communicate troubleshooting processes and solutions clearly to various stakeholders.