Introduction to Total Quality Management
- Course Number: G1034
- Credits: 8 hours
- Instructor: Helen Chen, Ph.D., PE
- Price: $80
Course Outline
This introductory course uncovers the strategic role of quality management in engineering practice, emphasizing its impact on operational efficiency, cost reduction, and customer satisfaction. You'll delve into the history and evolution of TQM, explore core principles, and become familiar with the philosophies of quality management pioneers such as Deming, Juran, and Feigenbaum. The course will guide you through key TQM tools and techniques, including the Seven Basic Tools of Quality, advanced tools like FMEA and QFD, and the application of statistical methods for quality control. By the end of this course, you'll have gained comprehensive knowledge about TQM and its application in the engineering sector. You'll be equipped with the necessary tools and skills to drive quality improvements in your organization, enhance customer satisfaction, and contribute to your company's competitive advantage.
At the end of this course, there will be a multiple-choice, open-book quiz designed to enhance your understanding of the course material.
Learning Objectives
At the conclusion of this course, the student will:
- Be able to define and understand the principles of Total Quality Management (TQM);
- Be able to explain the history and evolution of TQM in business and engineering;
- Be able to identify and apply the core principles of TQM;
- Be able to understand and use TQM tools and techniques; and
- Be able to implement TQM in an organization.